Customer Experience Exchange for BFSI USA (CX Network)
AI and frontline empowerment
Needs Matt's input. Only one engagement is documented so far. The rest
of Matt's past-12-months history and upcoming calendar isn't on record — this page is a
template, not the final list. Nothing here is invented.
Past 12 months
Upcoming
Nothing scheduled yet — awaiting Matt's calendar.
To fill in (Matt): for each engagement — date, event/org, title or
topic, 1–2 line summary, and a link to slides/recording where one exists.